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Frequently Asked Questions
Category: policies
- I'd like to talk to someone about a testimonial? Can I talk to someone that is using the machine?
- What forms of payment does Somero accept for parts or services?
- I'd like someone to come out and look at my machine. Do you provide that service?
- Does Somero rebuild customer's equipment?
- Can I rent a component to keep my equipment up and running?
- How do I get part of my machine evaluated and/or repaired?
- I need to wire money to your company. What are the instructions for doing so?
- What if I need to return parts that I purchased?
- I want to establish a line of credit with Somero. Can I get a copy of your credit application?
- Is the warranty transferrable on any of my Somero equipment?
Please Work Safely!
Warning: Unsafe working conditions, procedures, practices, tools, and equipment may cause serious personal injury or death. Qualified personnel must follow safe working practices, and properly select and use the necessary tools and equipment to correctly perform a desired task safely. Use appropriate personal protection equipment (PPE) and follow recognized standards for the control of hazardous energy (lockout/tagout procedures) such as those provided, for example, by the U.S Department of Labor, OHSA Standard Number 1910.147 Refer to the appropriate "Safety Information" section of the machine or product's Operator's Manual, or otherwise, contact the Customer Support Department at Somero Enterprises, Inc. for additional information. Click here to download our Safe Work Practices Brochure (if you experience difficulties viewing this pdf through your browser, please right click and download to your desktop).